Removal Van Belgravia Terms and Conditions of Service

These Terms and Conditions set out the basis on which Removal Van Belgravia provides removal and associated services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 “Company”, “we”, “us”, and “our” refer to Removal Van Belgravia as the provider of removal and associated services.

1.2 “Customer”, “you”, and “your” refer to the person, firm, or organisation requesting the services.

1.3 “Services” means any removal, delivery, packing, unpacking, loading, unloading, storage, waste removal, or related services that we agree to perform.

1.4 “Goods” means the items and personal belongings that are the subject of the Services.

1.5 “Premises” means any property, access way, building, or location to or from which the Services are provided.

2. Scope of Services

2.1 We provide domestic and commercial removal services, including packing and loading of Goods, transport, unloading, and where agreed in writing, storage and limited waste removal in accordance with applicable regulations.

2.2 Our services are generally provided within the UK. Any removal involving locations outside the UK is subject to separate agreement, additional conditions, and surcharges.

2.3 We reserve the right to refuse any job that, in our reasonable opinion, may pose a risk to health and safety, breach any law or regulation, or exceed our vehicle or manpower capacity.

3. Booking Process

3.1 Bookings can be made by contacting us and providing full and accurate details of the required Services, including collection and delivery addresses, access information, dates, times, parking details, and an honest and complete description of the Goods involved.

3.2 We may offer an estimate based on the information you provide. This estimate is not binding if the information supplied is inaccurate or incomplete, or if conditions on the day differ materially from those described at the time of booking.

3.3 A booking is only confirmed when we have accepted your request and you have accepted our quotation or rate, together with any required deposit or prepayment. Until then, dates, times, and prices are subject to change and availability.

3.4 You are responsible for ensuring that all details in the booking confirmation are correct. Any discrepancies must be notified to us as soon as possible and, in any event, before the Services commence.

4. Customer Responsibilities

4.1 You must ensure that all Goods are properly packed, secure, and ready for transit unless you have arranged a packing service with us. We are not responsible for damage caused by inadequate or improper packing by you or any third party not instructed by us.

4.2 You must ensure that we have suitable access to the Premises, including appropriate parking arrangements for our vehicles. Any parking permits, dispensations, or permissions required from local authorities or third parties are your responsibility, unless we have expressly agreed in writing to arrange them for you.

4.3 You must be present, or ensure that a responsible adult with authority to act on your behalf is present, at both the collection and delivery locations to direct the work and sign any necessary documentation. If no such person is present, we will proceed in accordance with your instructions so far as possible, and our determination of the work carried out will be final.

4.4 You must remove or arrange removal of any fixtures or fittings that you wish us to transport. We do not undertake structural alterations, plumbing, electrical disconnection, or specialist dismantling unless otherwise agreed in writing.

4.5 You must not request the transport of any prohibited or dangerous items including, but not limited to, explosives, flammable substances, corrosive materials, toxic chemicals, or any items that may present a health and safety risk.

5. Goods Not to Be Submitted for Removal

5.1 Unless previously agreed in writing, you must not submit any of the following for removal or storage and we accept no responsibility for loss or damage to such items:

(a) Jewellery, watches, precious stones, or metals.

(b) Money, securities, deeds, or valuable documents.

(c) Works of art, antiques, or items of exceptional value beyond ordinary household goods.

(d) Perishable or temperature-sensitive goods, plants, or animals.

(e) Hazardous, illegal, or stolen goods, including prohibited or controlled substances.

5.2 If you submit such items without our knowledge or consent, we shall not be liable for any loss, damage, or associated costs, and you agree to indemnify us against any claims, damages, or expenses arising from the transportation or storage of such items.

6. Charges and Payment Terms

6.1 Charges are based on the services requested, the volume or weight of Goods, the distance travelled, the level of access, and the time required to complete the work. Additional charges may apply for packing materials, storage, waiting time, additional labour, stair carries, long carries, or special handling.

6.2 Unless otherwise stated in our quotation, all charges are exclusive of any applicable taxes or charges imposed by law.

6.3 We may request a deposit or full prepayment to secure your booking. The amount and due date will be specified at the time of booking.

6.4 Unless agreed otherwise, any balance is due on or before the day of the move, and in any event before unloading is completed. We reserve the right to withhold unloading or delivery of Goods until payment has been made in full.

6.5 Payment must be made by an accepted payment method as notified to you at the time of booking. Cash payments, where accepted, must be made directly to our authorised representative only.

6.6 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and may withhold, retain, or sell Goods in accordance with our rights of lien, subject to applicable law.

7. Cancellations, Postponements, and Amendments

7.1 If you wish to cancel or postpone your booking, you must notify us as soon as possible.

7.2 We may apply the following charges for cancellations and postponements, calculated as a percentage of the agreed price:

(a) More than seven days before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at our discretion.

(b) Between seven days and forty eight hours before the scheduled start time: up to fifty per cent of the agreed price.

(c) Less than forty eight hours before the scheduled start time or on the day of the move: up to one hundred per cent of the agreed price.

7.3 Any request to amend the date, time, or scope of the Services is subject to availability and may require a revised quotation. Additional charges may apply where extra labour, time, or vehicles are required.

7.4 We reserve the right to cancel or amend a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or other events affecting safe or lawful completion of the Services. In such cases, we will offer an alternative date or a refund of any sums paid for Services not performed, but we shall not be liable for any indirect or consequential losses.

8. Liability for Loss or Damage

8.1 We will take reasonable care to protect your Goods and Premises while providing the Services. However, our liability is limited as set out in this section.

8.2 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed the lower of the cost price or current market value of the Goods, and in any event shall be subject to any overall limit notified in our quotation or other documentation.

8.3 We are not liable for:

(a) Loss or damage arising from your failure to pack Goods adequately, unless we have provided a packing service.

(b) Normal wear and tear, scratching, scuffing, or minor damage to surfaces that is proportionate to the nature of the move.

(c) Loss or damage to any item with a pre-existing defect, weakness, or inherent vice.

(d) Electrical or mechanical derangement of appliances or equipment, unless there is evidence of external damage caused by us.

(e) Loss or damage resulting from war, terrorism, civil disturbance, natural disaster, or other events beyond our reasonable control.

8.4 We are not liable for any indirect or consequential losses, including loss of profit, loss of use, loss of enjoyment, or loss of opportunity.

8.5 You must inspect Goods and Premises as soon as reasonably possible after completion of the Services. Any apparent loss or damage must be notified to us in writing within a reasonable time and, in any event, within seven days of completion. Failure to do so may prejudice our ability to investigate and limit or exclude our liability.

9. Insurance

9.1 We maintain insurance cover appropriate to the nature of our business, but this may be subject to limits, exclusions, and conditions. Details can be provided upon request.

9.2 You are encouraged to arrange your own additional insurance for your Goods to ensure adequate protection for their full replacement value, especially for items of high or unusual value.

10. Access, Parking, and Waiting Time

10.1 You are responsible for ensuring that we have suitable access to the Premises and that our vehicles can be legally and safely parked for the duration of the Services.

10.2 Any parking charges, fines, or penalties incurred as a result of inadequate parking arrangements or incorrect information provided by you may be added to your invoice.

10.3 Our quotation is based on agreed start times and reasonable access. Where we encounter delays beyond our control, including waiting for keys, delayed access, or restricted entry, we may charge a waiting time fee at our standard hourly rate.

11. Waste and Disposal Regulations

11.1 Any waste removal or disposal service will be carried out in accordance with applicable UK waste regulations. We will only remove waste that we are legally authorised to transport and dispose of.

11.2 We do not remove hazardous waste, clinical waste, asbestos, or any materials that require specialist handling or licences. You must not present such items for collection.

11.3 Where we agree to remove waste, we will deliver it only to licensed or authorised facilities. You confirm that any waste presented for removal belongs to you or that you have authority to dispose of it.

11.4 Any additional charges imposed by waste disposal sites, including surcharges for specific materials or increased volumes, may be added to your invoice.

12. Storage Services

12.1 Where we provide storage, Goods will be stored at premises selected by us. The location may change from time to time without notice, provided that this does not materially affect our obligations to you.

12.2 Storage charges are payable in advance and may be billed weekly or monthly, as agreed. Failure to pay storage charges may result in us exercising a lien over the Goods and, after giving reasonable notice, selling or disposing of them to recover unpaid sums.

12.3 You must not store any prohibited items as described in these Terms. We may inspect Goods stored on your behalf where we have reasonable grounds to suspect that they include prohibited items or present a risk to safety or property.

13. Complaints

13.1 If you are dissatisfied with any aspect of our Services, you should raise your concerns as soon as possible so that we can seek to resolve the matter.

13.2 Any formal complaint should be submitted in writing, providing full details of your booking, the issues encountered, and any supporting evidence. We will review your complaint and respond within a reasonable time.

14. Data Protection and Privacy

14.1 We collect and process personal data in order to manage your booking, provide Services, take payment, and meet our legal obligations.

14.2 We will take reasonable steps to protect your personal data and will not sell or disclose it to third parties except where necessary to perform the Services, comply with legal obligations, or with your consent.

15. Termination

15.1 We may suspend or terminate the provision of Services immediately where:

(a) You fail to make payment when due.

(b) You materially breach these Terms and do not remedy the breach when requested.

(c) We reasonably believe that continuing the Services may place our staff, vehicles, or third parties at risk.

15.2 Termination shall not affect any accrued rights or obligations and you will remain liable for all charges incurred up to the date of termination.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

17.2 No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.

17.3 These Terms and any document referred to in them constitute the entire agreement between you and us relating to the Services and supersede any prior agreements, understandings, or arrangements.

17.4 We may update or amend these Terms from time to time. The version in force at the time of your booking will apply to that booking.